• Configure Sapio LIMS objects (fields, forms, templates, picklists, vocabularies) and workflows for sample lifecycle, test methods, stability, and result management under the direction of system owners and the Digital 4.0 Program Manager.

• Execute UAT (test scripts, defect capture, re‑tests), document changes, and escalate issues to IT/Validation as needed.

• Optimize Sapio usage (batch actions, dashboards, triggers/automations, RBx where applicable) to reduce clicks, shorten cycle time, and improve right‑first‑time data entry.

Lab Workflow Efficiency & Productivity Enablement

• Partner with analysts and supervisors to map current lab workflows, identify bottlenecks, and digitize manual steps (sample logging, assignment, results entry, review‑by‑exception, approvals).

• Build simple dashboards and operational views (e.g., sample queues, TAT, priority boards) that improve scheduling, workload balance, and visibility.

• Translate operator feedback into actionable LIMS adjustments that enhance usability and throughput without compromising compliance.

Instrument & System Connectivity (Support Role)

• Assist with sustaining data flows between Sapio and lab instruments/systems (e.g., Empower exports, LabX, balances, file‑based imports) by coordinating mappings, folder structures, and permissions with IT/Validation.

• Support basic troubleshooting of import rules, parsing, and structured results; escalate complex issues to system owners or vendors.

Compliance, Data Integrity & CSV Support

• Support CSV/CSA deliverables for LIMS changes (URS inputs, risk assessments, test evidence, traceability, training records) following ISPE GAMP 5 principles.

• Ensure configurations meet 21 CFR Part 11, EU Annex 11, and ALCOA+ expectations; maintain clean metadata and controlled vocabularies.

Training, Adoption & Floor Support

• Deliver targeted training (1:1 and small groups), create job aids/quick‑reference guides, and provide on‑bench support during go‑lives and minor releases.

• Bachelor’s degree in Chemistry, Biology, Engineering, Computer Science, or related field; or equivalent lab systems support experience.

• 3–5 years of experience supporting LIMS or digital laboratory systems in GMP/GLP environments; Sapio LIMS hands‑on configuration strongly preferred.

Knowledge/Skills:

• Practical knowledge of LIMS configuration, method/test setup, sample lifecycle workflows, and structured data design.

• Familiarity with QC lab operations (sample management, stability, Empower‑based data flows, balances/LabX) and basic interface troubleshooting (support level).

• Working understanding of 21 CFR Part 11, Annex 11, Data Integrity (ALCOA+), and ISPE GAMP 5 lifecycle concepts; able to execute CSV tasks under guidance.

• Strong problem‑solving, documentation, and communication skills; able to translate analyst feedback into scalable LIMS improvements.

• CI mindset (Lean/Six Sigma tools) to sustain measurable productivity gains.

• Alignment with Ardena’s CARE values: Communicative, Accountable, Reliable, and Excellent

Physical Requirements:

• Frequent presence in QC/AD lab spaces; ability to stand/walk for extended periods and move between benches, instrument rooms, and offices.

• Ability to wear required PPE (lab coat, safety glasses, gloves); fine motor dexterity for terminals, peripherals, and small components.

Work Environment/Safety Conditions:

• Fast‑paced, priority‑driven lab environment requiring strict adherence to GMP, data integrity, and lab safety procedures; occasional after‑hours support for LIMS updates or troubleshooting.

• Routine work around analytical instruments and controlled environments with frequent collaboration across QC, AD, IT, Validation, and Engineering.